Return and Refund Policy

Last Updated: July 8, 2026

At CavelleCase, we offer a 90-day return window. This means you may request a return within 90 days from the date your order was delivered to the shipping address provided at checkout.

Eligibility for Returns

We accept returns for both defective and non-defective items, provided the return meets the conditions listed below.

To be eligible for a return:

The item must be unused and in its original condition.

The item must be returned in its original packaging.

Proof of purchase is required.

Items sent back without first requesting a return authorization will not be accepted.

How to Start a Return

To request a return, please contact us at:

Email: support@cavellecase.com

Please include your order number and the reason for your return request.

If your return request is approved, we will provide detailed return instructions and confirm the correct return address. Returns must be requested within 90 days of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns.

If the item received is defective, damaged, or incorrect, we will cover the return shipping cost after review and approval.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and assist you with the next steps.

Non-Returnable Items

The following items are non-returnable:

Gift cards

Final sale items, if clearly marked as final sale at the time of purchase

Refund Timeline

Once we receive and inspect your return, we will notify you of the approval status.

Returns are typically inspected within 5–7 business days after receipt.

If approved, your refund will be processed to the original payment method within 10 business days.

Banks and payment providers may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

We accept exchanges for eligible items within 90 days of delivery.

To request an exchange, please contact us at support@cavellecase.com with your order number and exchange request.

If approved, we will provide instructions for returning the original item and arranging the replacement item. Exchange availability may depend on product availability.

Return Address

Approved returns must be sent to our designated returns facility:

U.S. Returns Address: 2525 S Long Beach Rd, Oceanside, NY 11572, United States

This address is used for U.S. fulfillment and approved returns. The correct return address and return instructions will be confirmed during the return authorization process.

Please do not send items back before your return request has been approved.

Contact Information

Store Name: CavelleCase

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong

Email: support@cavellecase.com

Phone Number: +1 917 814 3033

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.